Key Questions

Portable extraction machines are just that. They are separate from the truck, can be used in high rise buildings, use water from inside your home and waste-water is collected or dumped in a bucket. Portable machines are not as efficient as truck mounts (machines are permanently mounted in truck and hoses are connected to come into your home). If the answer to your question is, "we use portables and they are as good or better than truck mounts" then find another cleaner, because this one is just trying to get in the door.

If the answer is simply "yes", look for another cleaner. Reputable, professional carpet cleaners will be able to get most of your stains out, but the good ones won't guarantee the stains because they know that there are some stains that will not come out. They will do everything to get them out, but a guarantee to do so is just a come-on to get the job!

Q: How do you apply "guard" products?

Carpet protectors are applied after the cleaning, by a spray process. If the answer to your questions is "it is applied through the wand while we are cleaning" then get another cleaner. This one is probably charging you for something that you are not getting . (Some "dry" method processes have a "guard" product in the cleaning chemical, which is applied during cleaning).

Q: Ask the cleaning technician "are you an employee of this company?"

Many cleaning companies, especially those who offer a "low price", do not have technicians who are their employees. These companies become "appointment setters" for "independent contractors" to get any satisfaction and, in most cases, you do not have legal recourse against the "appointment setter". Look for companies whose technicians arrive in uniform, with trucks that have the company emblems or logos on them.